Support
We answer every message ourselves
Bomb Pot Solver is built and supported by the people who wrote the engine. One address reaches us for everything: bugs, billing, grading questions, and solve requests.
What to include
- Your account username (never your password; we will never ask for it).
- What you were doing and what you expected to happen: the hand, solve name, or page involved. A screenshot helps enormously.
- For billing questions, the email address on your Stripe receipt.
Billing, plans, and cancellation
- Subscriptions are managed through the billing portal linked from the app's plan page: upgrade, downgrade, update your card, or cancel there in a couple of clicks, no email required.
- Cancel anytime and keep full access through the end of the paid period.
- Cancel a queued custom solve or hand grade before it starts and whatever it charged comes straight back: the credits, or the Library monthly hand grade.
- If you believe you were charged in error, write to us and we will make it right.
Priority support
Pro and Elite subscribers get priority handling and can request specific spots be solved into the library. Mention your username and we will bump your message to the front of the queue.
Response times
We aim to respond within one business day, usually much sooner. Solver status is always live at status.bombpotsolver.com.